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FAQS

Feeding

Easy! Start by mixing a little of Really Good Dog Food with your dog’s current food, then gradually increase the amount over 10 days (you’ll get a guide in the box). This gives their tummy time to adjust. Keep an eye on their poop, if it’s a little runny slow down the transition. 


Depending on their current diet, it may take up to 6 weeks to fully transition. Drop us a line at houston@gorocketo.com if you need more support on transitioning their diet.

You can! Whether your dog’s eating raw, BARF, traditional kibble or cold-pressed, Rocketo will level-up any meal. 

Often, picky dogs have an imbalance in their microbiome. Not only does this make digestion a pain, but it can also mess with their food preferences. Here’s what we recommend: 

  1. Don’t leave food out all day – if it’s not eaten, take it away. Grazing encourages fussy eating and stresses the pancreas.
  2. Switch foods slowly. As they get more balanced, they’ll start craving healthy food. Just like us, dogs can get hooked on junk.
  3. Ignore them when they turn their nose up, but praise them when they eat. 

Just like kibble – scoop and serve. Follow the feeding guide on the back of the pack to find the right serving size for your dog.

Simple: our food is packed with high-quality, protein-rich ingredients, so it gives your dog more digestible calories per gram. Plus, we keep carbs low (<10%), unlike conventional kibble, which is loaded with 35-55% carbs just to hold it together. 

 

We also skip the starch entirely. While dogs can digest a little, they’re not built to handle high levels, and any leftover starch ends up as fat.

No need to stress about switching recipes. We keep things consistent—like fibre—so your dog can enjoy their meals without tummy troubles. Most dogs can easily switch between our recipes. But if your dog has been on the same food for a while or has digestive issues, it’s best to transition over 7-10 days.

You can feed Rocketo just like traditional kibble. Use as a complete meal, add to the bowl as a topper for a nutritional boost, or as a healthy snack when out and about.

You need less Rocketo than traditional kibble because it’s packed with pure, high-quality ingredients that deliver real nutrition—without the fillers, fluff, or unnecessary extras. Most traditional kibble is bulked up with carbs, cereals, and synthetic additives, which means you have to feed more just to meet your dog’s nutritional needs. To work out how much to serve, check out our feeding guide on our product page.

Yep, Rocketo’s perfect for all breeds and ages—whether they’re a growing pup or a senior who’s still flexing. It’s got all the good stuff to fuel every stage of their life. The one expectation is dalmations (for now), who need a specifically low purine diet due to genetics.

Rocketo has a shelf life of about 12 months, thanks to our air-drying process that naturally preserves the food without any nasties. Just keep it in a cool, dry place and it’ll stay fresh and tasty ‘til the next feed.

INGREDIENTS

Yep, really. Rocketo is 100% free from grains, starches, gluten, and soy.

With our new formula, no need to add water—just scoop and serve!

Traditional kibble is sprayed with fats and heat-blasted at over 160°C, destroying nutrients and oxidizing fats into something your dog’s stomach won’t thank you for. Rocketo keeps it simple: gently air-dried below 40°C to lock in vitamins, enzymes, and amino acids. This means your dog gets all the nutrients, naturally and easily, without the strain. Plus, air-drying improves bioavailability, increasing both the taste and the nutritional benefits of every ingredient.

Oof, good question. Here’s the deal: Rocketo costs more than kibble because we don’t skimp on quality. We use top-notch ingredients—high-protein, low-carb, and no fillers or junk. Unlike kibble, which relies on cheap fillers to bulk up the product, we focus on real, quality ingredients that are better for your dog’s health and energy. 

 

Plus, our food is air-dried to preserve all the good stuff without the need for processing or artificial additives. Simply put, you’re paying for the best fuel for your dog, with none of the unnecessary junk. Quality ingredients = quality life.

Our recipes include only the best parts of the animal for your dog. That includes premium meat cuts, and liver and spleen from beef, liver and hearts from chicken. Yum.

We add superfoods to our recipes to create a balanced meal for your dog packed with  everything they need for a life full of energy. They include fruits and veg like blueberries, carrots and coconut flakes as well as boosters like spirulina and cod liver oil to get the right amount of vitamins and minerals into their bowl.

SUBSCRIPTIONS

Yep, just log in, go to subscriptions, pick the one you want, and skip your next order!

We do. New subscribers get 20% off their first two orders. Plus, ad-hoc discounts—sign up for emails to snag them.

Just log in, go to your subscriptions, choose the one you want to edit, then update your next shipping date.

We don’t do trial packs, but we’ve got flexible subscriptions. So you can adjust or skip orders anytime.

Yep, just select “one-time-purchase” on the product page and you’re good to go!

Just log-in, go to subscriptions, pick the recipe you want to change, and update the products.

Log in, go to subscriptions, pick the one you want to change, and update your billing and shipping address.

Yep, we will still be making the old format of Rocketo for our existing subscribers.

Log in, go to subscriptions, pick the one you want to change, and update your payment method.

Need to cancel your subscription? No problem, you can do that through your account here

MEDICAL/HEALTH

Got allergies? No worries! Reach out to us at houston@gorocketo.com and our specialist dog vet and nutritionist will provide a personalised answer tailored to your dog’s needs.

Got a dog with health issues? Reach out to us at houston@gorocketo.com and our specialist dog vet and nutritionist will provide a personalised answer tailored to your dog’s needs.

Dogs have a limited need for protein, mainly for building structures, hormones, and enzymes. Any extra protein gets burned as energy, turning into glucose or fat, depending on their age and activity level.

 

As carnivores, dogs should get around 50% of their energy from protein. Too much protein puts stress on the kidneys since the waste products need to be filtered through them.

 

The best approach is to mimic the natural body composition of prey animals, balancing protein, fats, and carbs. The only time we’d recommend a lower-protein diet is in the case of cancer, where high protein could speed up growth.

DELIVERY & PACKAGING

We’ll deliver Rocketo straight to your door, anywhere in the UK. No need to stress—just paws, relax, and let us do the heavy lifting.

Delivery’s on us! Standard delivery is free on orders over £40 and all subscription orders. Need it faster? Next day delivery is free on orders over £50, otherwise it’s just £5.99.

Once your order is dispatched, you’ll get an email from ‘houston@gorocketo.com’ with your tracking link.

RETURNS & EXCHANGES

Got a problem with your order? Drop us an email at houston@gorocketo.com and we’ll sort it out pronto.

Here’s the deal: You have 14 days to change your mind and get a refund on non-perishable products, as long as they’re undamaged.

But, since our products are food, treats, and supplements, they fall under the “perishable” category. That means we can’t accept returns unless there’s an issue with the product (see below for the deets).

To sum it up, no returns or exchanges if:

  • You change your mind.
  • You find a better deal somewhere else.

If something’s wrong with your order, hit us up at houston@gorocketo.com with your account email, order number, and details of the issue and we’ll take care of it.

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